WHY APPLE STORES WORK:

The staff at the Apple store is focused on more than just selling stuff, Johnson says. Instead, the employees are there to genuinely try to help customers, whether that means selling them a new product or fixing their old one. Apple store staffers are well-trained and don't work on commission, Johnson explained, so their goal is build a relationship by figuring out what you want and making sure you leave satisfied.

Hmm, help the customer instead of pushing products; seems like lots of folks would do well to remember this simple lesson, especially in government.